What is this job, in one sentence?
You are the patient’s person in Istanbul — the way a doctor’s assistant is, except you work for the agency rather than the clinic. You run everything that happens after the sale, for every patient assigned to you, and you also sell in your own languages.
Whose patients do I look after?
Everyone assigned to you, regardless of who sold them: our reps here in Istanbul, our Beauty Planners, our representatives abroad, people who join the team after you, and patients you sold yourself. You also carry the post-op year for patients who had surgery long before you arrived. Selling and looking after are two different jobs here, and you do both.
Is this operations or sales?
Both, and that is deliberate. Operations is the fixed part and it comes first: the patients handed to you have already paid us, and letting one of them down costs more than any single sale. Sales is the part with no ceiling — you work new enquiries in your own languages and keep a commission on what you close. In practice most of your week is patients who are already ours, and the rest is new ones.
Is this an employed position?
Yes. A salary, paid for the operations side of the job, plus commission on the sales you close yourself. If you are looking for commission-only collaboration instead — as a salon, a remote closer, a creator or a clinic — that is a different page, linked below.
Why do you ask for a university degree and a language certificate?
Because this position is registered under the Ministry of Trade’s service-export support programme (Hizmet Sektörleri Atılım Programı), and the programme sets the conditions: a four-year university degree, and either a YDS 70 or recognised equivalent from the last two years, a degree in a language, teaching or translation programme, or a degree from a university abroad. The same rules mean that graduates of clinical health programmes — medicine, dentistry, nursing, midwifery, nutrition and dietetics, medical imaging, operating-room services — cannot be employed in this particular position. That is not a judgement about you or your work; it is the programme’s rule, and we would rather say it here than after an interview.
Do I need healthcare experience?
No. Experience in healthcare, tourism or hospitality helps, but we care far more about organisation, calm, the languages and whether you can sell. We will teach you the medical side. Note the difference between experience and a clinical degree — see the question above.
Do I need to be technical?
Not a developer, no. But you do need to be genuinely comfortable with AI tools — we use them daily to draft patient messages, translate, and cut the admin down — and with Bitrix24 and Airtable, which are where every patient and every document lives. If a new tool takes you months to learn, this is the wrong role. If you are the person who works out a new tool over a weekend, you will do well here.
Do I really need all three languages?
Yes. Turkish is how you talk to the hospitals, the hotels and the drivers; English is how the team works; and your third language — German, Italian, French, Spanish, Portuguese or Polish — is what the patient actually hears when they are nervous, and what you sell in. All three get used every day, so this is the one requirement we cannot flex on. Any one of the six is fine; more than one is an advantage, not a requirement.
Do I need to already be in Istanbul?
Not necessarily, but the role is on-site in Istanbul, so you need to be there or ready to relocate. Tell us your situation in the form and we will be straight with you about what is possible.
What if none of the open roles fit me?
Apply anyway and say what you do. We are a growing company and we keep good speculative applications on file — several people on the team started exactly that way.
